Amazing experience, definitely recommended
Our trip to Peru was a bucket list entry that was long overdue. We started planning our trip for April end only in March end, which by all means was a little late. However, I found the contact for Machu travel Peru on tripadvisor and contacted them for help. It was a little difficult to get in touch with them especially because we were in a hurry, we tried to contact the 1-800 number on their website but could not get through. However, we left a request for contact on the website which was answered within 24 hours. We were also able to contact them using the Peruvian number on the website (of course that became an international call). But email is the best way to get in touch with them.
Since the first email, we got fantastic and prompt service from Jhonatan. He was very accommodating of all our requirements. Jonathan helped us design a custom tour package for our trip.
We first landed in Lima at 4:15am and after immigration and customs our driver (Hector) and an english-speaking guide (Joel) were waiting for us outside. We were driven to our hotel and given a description of Lima that we saw on our way. When we reached our hotel, the hotel did not let us check in (their check in time was 2 pm). We were exhausted from the flight and lack of sleep from an overnight flight and really needed to sleep. Hector contacted his superiors at Machu travel peru and while they could not negotiate with the hotel (which was already fully booked), they found us a guest house in Miraflores for $30 where we could relax and sleep. The house was in a fantastic locality and we really thought this problem with the hotel helped us explore more of the city. We rested for a while and walked to the nearby Lacor Ma mall and had lunch. (If in Lima, we highly recommend visiting this mall, not for the shops or anything but for the location). This was a great find (thanks to Hector and Joel). We enjoyed ourselves and were picked up by Hector and Joel at 1:30 pm to take us back to our hotel. We checked in and our guided Lima tour started at 2 with Lima vision. It was a good tour of the historic city and the guide (unfortunately, I cannot recall her name) was very good and informative. Exhausted we were taken back to our hotel and had dinner. We had to catch an early flight to Cusco next day and Hector agreed to meet us at our hotel at 3:45 am.
On arrival at Cusco, Jhonatan met us at the airport with our driver (Freddy). We were driven to our hotel (San Agustin El dorado, definitely recommend) and given a detailed explanation of the next few days. The same day after we explored the main square, we had a tour with Caesar of the city of Cusco and a few of the Inca sites. Caesar was very good, he was funny and informative. We were dropped back at our hotel in the evening.
Next day we visited the sacred valley and then took a train to Aguas Calientes that evening. Our guide for Machu Pichu (Esmeralda) was waiting to take us to our hotel (La cabana) and gave us brief orientation of the city. She met us next day early morning to fulfill our request of reaching Machu Pichu for the sunrise. Esmeralda (as most reviews state), is very good at what she does. She is very knowledgeable, amiable and passionate about the heritage and culture of her country. Our first sight of Machu Pichu was mesmerizing and while the experience in itself was surreal, she allowed us to enjoy every moment of the tour without hurrying us to move on. Even when rain stopped our tour for about 30-40 mins, she stuck it out with us and the tour initially intended for 2 hours extended to almost 4 hours.
All the guides and drivers were very professional and the whole trip was managed very well. With every little detail taken into account. I would highly recommend contacting Machu travel Peru for your trip to Peru and hope you have the same enriching experience we had!.