The objective of this policy
This policy aims to inform in a clear and transparent manner how INVERSIONES TURÍSTICAS MACHU TRAVEL S.A.C. (hereinafter “Machu Travel Peru”) collects, uses, protects and treats the personal data of its customers, passengers, employees, suppliers, tour operators, travel agencies and other third parties with which it is linked, through physical or digital channels, according to the legitimate purposes previously communicated.
General information
Machu Travel Peru provides personalized tourism services, including individual and group travel by land, air, or sea, tour and excursion organization, accommodation, and other tourism-related activities.
In the development of its operations, Machu Travel Peru collects and processes personal data of natural persons, such as: full names, identity card or passport number, email, contact telephone number, country of residence, and other relevant information. This information may be collected through physical or digital forms, electronic communications, telephone calls, or online interactions.
Machu Travel Peru complies with the provisions of Law No. 29733 – Personal Data Protection Law, the regulation (Supreme Decree No. 003-2013-JUS), and other applicable regulations, including the General Data Protection Regulation (GDPR – EU 2016/679). The organization is committed to protecting personal information’s confidentiality, integrity, and availability through international security standards and practices.
Purposes of personal data processing
PASSENGERS:
The personal data of passengers and clients is used for the following purposes:
- Manage the contracting and provision of tourist services.
- Establish direct communication during the reservation process and service execution.
Coordinate with related third parties (hotels, agencies, airlines, cruise lines, guides, etc.). - Send useful information related to the trip: terms and conditions, immigration requirements, recommendations, documentation, among others.
- Address inquiries, requests, or complaints.
- Verify eligibility for tax benefits and justify this to the competent authorities, if applicable.
- Analyze consumer preferences to improve products and services offered.
WORKERS AND EMPLOYEES:
Machu Travel Peru collects and processes the personal data of its staff to:
- Comply with labor and social security obligations.
- Manage recruitment, hiring, payroll, attendance, and benefits processes.
- Conduct performance evaluations and development plans.
- Comply with internal regulations such as anti-money laundering and terrorist financing policies.
- Ensure security through video surveillance systems at physical facilities.
TOUR OPERATORS AND PROVIDERS:
The personal data of suppliers is processed to:
- Manage contractual and commercial relationships.
- Make payments, bills, and coordinate services.
- Establish communication regarding compliance with agreements.
- Monitor access to facilities through video surveillance for security reasons.
Communications and marketing
Machu Travel Peru may use the contact information provided to send informative promotions, marketing materials, newsletters, or surveys, provided consent has been given. We do not share, sell, or transfer your data to third parties for commercial purposes. You can unsubscribe at any time by writing to: contact@machutravelperu.com.
Customer reviews
With express authorization, Machu Travel Peru may publish testimonials, reviews, or photographs submitted by customers on this website or other institutional media. These publications may include personal data such as name, image, or opinions about the services received. Consent may be revoked at any time at the request of the data subject.
Website cookies
In order to maintain a quality of service for customers and a better user experience, Machu Travel Peru collects certain information about visitors to its website using cookies. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server, and only that server will be able to retrieve or read the contents of that cookie.
Machu Travel Peru utilizes third-party tracking applications such as Google Analytics, which provide information on website traffic and behavior patterns to help maintain a better user experience. Google Analytics measures and analyzes traffic to the website, including unique visitors and information on visitor sessions. Should you wish to restrict or block web browser cookies that are set on your device, then you can do this through your browser settings. You can also visit www.aboutcookies.org to find out more.
Google Analytics: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
Disclaimer of liability
The information available on this website has been compiled and published to provide general guidance on Machu Travel Peru’s tourism services. While we strive to keep our content up to date, we make no warranty, express or implied, as to the accuracy, completeness, or timeliness of the information provided.
Machu Travel Peru is not responsible for errors, omissions, or possible inaccurate interpretations coming from our sources or derived from the use of the content of the site. The use of the information contained is under the responsibility of the user.
Links to third-party sites
Our site may include external links to third-party websites that provide additional or complementary information. These links are provided for informational purposes only and do not imply any association, sponsorship, or endorsement by us.
Machu Travel Peru has no control over or responsibility for the content, availability, privacy policies, or practices of linked sites. We recommend that each user review the terms and conditions of such sites before interacting with them.
Operation of the website
We use reasonable efforts to ensure that our website is available and operational on a continuous basis. However, temporary interruptions may occur due to scheduled or unscheduled maintenance, technical upgrades, system failures, or causes beyond our control.
Machu Travel Peru does not guarantee uninterrupted or error-free access to the website and shall not be liable for damages resulting from technical failures, service interruptions, viruses, or other harmful elements.
Website security
It is strictly prohibited to engage in any activity that breaches the security of the website, including (but not limited to):
- Attempts to gain unauthorized access to servers, accounts, or other systems.
- Scanning or testing of system or network vulnerabilities without proper authorization.
- Alteration of website content or functionality.
- Interference with the operation of the site or its services, including the delivery of viruses or malicious software.
Any security violation will be investigated, and Machu Travel Peru will collaborate with the competent authorities to legally punish those responsible, in compliance with current regulations.
Modifications to the website
Machu Travel Peru reserves the right to modify, update, or delete any content of the website, including these terms and conditions, at any time without notice.
Continued use of the site after the publication of such modifications implies acceptance of the new terms. We recommend that you review this section periodically to be aware of any changes.
Intellectual property and trademarks
All visual elements, logos, text, designs, trademarks, and other content appearing on this site are the property of Machu Travel Peru or are licensed for use. Their reproduction, distribution, modification, or commercial use without prior express authorization is strictly prohibited.
All content found on www.machutravelperu.com is under copyright with Machu Travel Peru and should not be used without the agreement of the owner. Any infringements will be followed up as required by the DMCA.
