TERMS AND CONDITIONS
A. BOOKING YOUR TRIP
You can reserve a trip with Machu Travel Peru by contacting us in the USA at toll free +1 (800) 950 8434, in the UK at toll free 0 808-238-9843 or in Australia at toll free 1 800 316792, or by email at firstname.lastname@example.org. When you contact us, we will take time to learn about your desired destinations, budget, hotel and food preferences, etc. We will immediately start to work on designing an itinerary specially catered to you. We will happily refine and edit your itinerary until you are completely satisfied. Once we receive from you approval of your itinerary, we will ask that you make a deposit for your trip. Accepting an itinerary from us constitutes an agreement to the terms and conditions specified in this document.
B. TRIP DEPOSIT
Due to the nature of our trip development process, we require an initial deposit of 50% of the total costs, within five days of your approval of our itinerary. This deposit is payable bank or wire transfer to the account we specify, or credit card. Your travel arrangements will be confirmed when we receive this initial deposit.
C. PAYING YOUR BALANCE
The entire balance of your trip will be due 90 days before the trip is to begin. If you have booked fewer than 89 days before your travel date, full payment will be due within five days of your approval of your customized itinerary. The trip balance is payable by bank or wire transfer to the account we specify, or credit card. Delayed payment of the balance may result in changes to your tour arrangements due to availability, or the cancellation of your trip.
D. POSTPONING YOUR TRIP
We understand that certain circumstances may arise in which clients are not able to travel on their original planned dates. If we receive written notice of your desire to postpone your reservation up to 31 days before travel, we will transfer the paid balance of your trip, less a $200.00 administrative fee and any non-refundable expenses incurred, to a later date (this later date must be within one year, or 365 days, of the original departure date). Non-refundable expenses may include but are not limited to domestic flights, train reservations, hotel accommodations, etc. (according to each provider’s individual policies).
If postponing a trip from one calendar year to the next, please be aware that certain prices may increase according to the different policies of our various providers.
Machu Travel Peru must receive written notice of your desire to cancel your trip at least 59 days before traveling, in order to proceed with cancellation. Trip refunds will be issued where applicable, less a cancellation fee, which is as follows:
Client is responsible for any fees or charges incurred by the cancellation.
Cancellation 120 days or more prior to the tour start date: Full refund of deposit made, minus $200.
Cancellation 90 -119 days prior to the tour start date: Loss of 30% deposit.
Cancellation 60 - 89 days prior to the tour start date: Loss of 50% of total package price.
Cancellation 0 - 59 days prior to tour start date: Loss of 100% package total.
All appropriate refunds will be made directly to your credit card or bank account, minus any fees indicated.
Administration fee per person.
PREPARING FOR YOUR TRIP
A. TRAVEL DOCUMENTS
It is your responsibility to obtain the appropriate documents, including passports, visas, tourist cards, and immunizations required for the country or countries you are visiting. Those traveling with minors need to contact their international carrier for necessary requirements. Minors under the age of 18 must be accompanied by an adult parent, guardian or relative with proper documentation.
Please note the following: We will use the passport information you provide for us in your booking form to reserve hotels, flights, and the Inca Trail (where applicable). Should you change or renew your passport, please be sure to carry the old passport and the new or, if it is not possible to carry both, you must notify us of the new number 90 days prior to your trip. This is so there will be no later confusion in your bookings.
B. HEALTH REQUIREMENTS
Please contact your local health board for immunization requirements for different countries. You can also find information at www.cdc.gov/travel on required immunizations. Some immunizations require up to one month taking effect; you may be required to receive immunizations or sign a release form when visiting certain zones. You are responsible for obtaining and applying this information before traveling with Machu Travel Peru, as well as supplying us with any information pertaining to conditions you may have that may affect your ability to travel and/or that may pose a danger to yourself or others.
C. TRAVEL INSURANCE
Machu Travel Peru does not provide travel insurance, and approval of one of our trips in no way implies that you or your travel companions will be insured. We strongly recommend that you purchase a single-trip travel insurance policy within 15 days of payment of your deposit, and are happy to recommend trusted insurance providers. Trip cancellation insurance reimburses you for non-refundable air and land costs should you have to cancel your trip due to personal or family emergency. Emergency medical evacuation insurance and emergency medical expense coverage are also strongly recommended. In the case of Ecuador, as of September 4, 2017, Ecuadorian law requires all visitors to Ecuador to hold valid health insurance for the duration of their stay, reserving the right to deny entry to anyone entering without health insurance. For this reason, it is imperative to secure travel insurance before embarking on your Machu Travel Peru journey especially to Ecuador.
HOW THIS WORKS
A. TRAVEL IN LATIN AMERICA
Standards, practices, and customs in Latin America will differ from those in your home country. Machu Travel Peru at all times delivers a superior standard of quality, and always seeks the highest quality accommodations, transportation, food and supplies available in any of the regions we visit. In high-altitude locations and remote jungle regions, you may be tested by conditions outside of your normal comfort zone and, even in the best-planned itineraries; there may be moments of discomfort. Plans can and do go wrong at times. Clients accepting an itinerary from Machu Travel Peru are agreeing to accept full responsibility for themselves and their minor children on the trip and in no way to hold Machu Travel Peru responsible in the event of annoyances, delays, or disasters caused by natural disasters, inclement weather, acts of terrorism, criminal activity, strikes, illness, transportation failures, and other causes beyond our control. Machu Travel Peru will not be responsible for additional hotel nights and other expenses that may be required due to airline changes and delays prior to and after a trip. Machu Travel Peru cannot assume any responsibility for loss or damage to baggage and personal property.
B. LIMITATION OF LIABILITY AND RELEASE
Machu Travel Peru does not own, operate, control, supervise or manage any of the suppliers of transportation, land operators, accommodations, food and goods, and related travel services provided. Also, to the tour participant Machu Travel Peru is not liable for any injury, damage, loss, inconvenience, irregularity, or delay resulting, directly or indirectly, from acts of God, detention, quarantines, civil disturbance, criminal activity, government regulations, etc. over which it has no control.
Because of this it is necessary that the tour participant let us know about any abnormal circumstances that might affect the normal development of their trip; in this way we will be able to act together to solve any problems.
C. EXTERNAL PROBLEMS
Machu Travel Perú has a vast experience in the tourism industry, so we understand that unexpected situations could happen. So, in case of pandemic, terrorism, earthquakes or political problems, we will be happy to help you changing your dates for a future trip without paying additional fees (within one year after your original travel dates). For cancellations, we can send you a voucher that you can use as a credit in the future. Machu Travel Peru doesn’toffer cash refunds in case unpredictable situations happens.
I hereby agree to the terms and conditions as set forth above.