You can reserve a trip with Machu Travel Peru by contacting us in the USA at toll free +1 (800) 950 8434, in the UK at toll free 0 808-238-9843 or in Australia at toll free 1 800 316792, or by email at firstname.lastname@example.org. When you contact us, we will take time to learn about your desired destinations, budget, hotel and food preferences, etc. And, we will immediately start to work on designing an itinerary specially catered to you. After, we will happily refine and edit your itinerary until you are completely satisfied. Finally, once we receive from your approval of your itinerary, we will ask that you make a deposit for your trip. Accepting an itinerary from us constitutes an agreement to the terms and conditions specified in this document.
Due to the nature of our trip development process, we require an initial deposit of 50% of the total tour package cost, within five days of your approval of our itinerary. This deposit is payable by bank or wire transfer to the account we specify, or credit card. Your travel arrangements will be confirmed when we receive this initial deposit.
The trip balance is payable 90 days before the trip begins by bank or wire transfer to the account we specify or credit card. If you have booked fewer than 89 days before your travel date, full payment will be due within five days of your approval of your customized itinerary.
Delayed payment of the balance may result in changes to your initial tour arrangements due to the availability of tickets, and services, among others. Or, in extrema cases, this delayed payment can result in the cancellation of your trip.
We understand that certain circumstances may arise in which clients are not able to travel on their original planned dates. For this reason, if we receive written notice of your desire to cancel your reservation, the following conditions will be taken:
It is your responsibility to obtain the appropriate documents, including passports, visas, tourist cards, and immunizations required for the country or countries you are visiting. Those who travel with underage persons need to contact their international carrier to get necessary requirements for travel with underage persons. Therefore, minors under the age of 18 must be accompanied by an adult parent, guardian, or relative with proper documentation.
Please note the following: We will use the passport information you provide for us in your booking form to reserve hotels, flights, and the Inca Trail (where it is applicable). If you changed or renewed your passport, please be sure to carry the old passport and the new one. Or, if it is not possible to carry both, you must notify us of the new passport number 90 days prior to your trip. This is so there will be no later confusion in your bookings.
Please contact your local health board for immunization requirements for different countries' entrances. You can also find information at www.cdc.gov/travel on the required immunizations site. Some immunizations require up to one month for taking effect; even you may be required to receive immunizations or sign a release form when visiting certain zones. You are responsible for obtaining this information before traveling with Machu Travel Peru and applying them, as well as supplying us with any health information pertaining to conditions you may have that may affect your ability to travel and/or that may pose a danger to yourself or others.
Machu Travel Peru does not provide travel insurance, and approval of one of our trips in no way implies that you or your travel companions will be insured. We strongly recommend that you purchase a single-trip travel insurance policy within 15 days of payment of your trip, even, we will happy to recommend trusted insurance providers. Trip cancellation insurance reimburses you for air and land costs should you have to cancel your trip due to a personal or family emergency. Emergency medical evacuation insurance and emergency medical expense coverage are also strongly recommended. In the case of Ecuador, as of September 4, 2017, Ecuadorian law requires all visitors to Ecuador to hold valid health insurance for the duration of their stay, reserving the right to deny entry to anyone entering without health insurance. For this reason, it is imperative to secure travel insurance before embarking on your Machu Travel Peru journey, especially to Ecuador.
Important note: Please, will have to send us a scanned copy of your travel insurance 15 days before your tour begins. Otherwise, we will not be able to serve you properly. This travel insurance will be a guarantee for you and for us during your days with us.
Standards, practices, and customs in Latin America differ from those in your home country. Machu Travel Peru at all times delivers a superior standard of quality, and always seeks the highest quality accommodations, transportation, food, and supplies available in any of the regions we visit. In high-altitude locations and remote jungle regions, you may be tested by conditions outside of your comfort zone, and, even in the best-planned itineraries; there may be moments of discomfort, and plans can and do go wrong. Clients accepting an itinerary from Machu Travel Peru are agreeing to accept full responsibility for themselves and their underage children on the trip and in no way to hold Machu Travel Peru responsible in the event of annoyances, delays, or disasters caused by natural disasters, inclement weather, acts of terrorism, criminal activity, strikes, illness, transportation failures, and other causes beyond our control. Machu Travel Peru will not be responsible for additional hotel nights and other expenses that may be required due to the previously mentioned causes, besides airline changes and delays prior to and after a trip. Machu Travel Peru cannot assume any responsibility for loss or damage to personal baggage.
Machu Travel Peru does not own, operate, control, supervise or manage any of the suppliers of transportation, land operators, accommodations, food and goods, and related travel services provided. Also, to the tour participant, Machu Travel Peru is not liable for any injury, damage, loss, inconvenience, irregularity, or delay resulting, directly or indirectly, from fortuitous acts, detention, quarantines, civil disturbance, criminal activity, government regulations, etc. over which it has no control. Because of this, it is necessary that the tour participant let us know about any abnormal circumstances that might affect the normal development of their trip; in this way, we will be able to act together to solve any problems.
Machu Travel Peru has a vast experience in the tourism industry, so we understand that unexpected situations could happen. So, in case of a pandemic, terrorism, earthquakes, or political problems, we will be happy to help you change your dates for a future trip, applying a re-quote according to the rules of the "Cancellations/Refunds" section. Machu Travel Peru doesn’t offer cash refunds in case unpredictable situations happen.
Please take note that a significant percentage of proceeds for the package you confirm will go to the RAINBOW CHILDREN FOUNDATION which provides needy children from Cusco rural areas with the quality education, nutrition, dental and medical care they deserve. Many of which you will closely interact with on the tours and even can share a meal with.
Book your package today, and together we can help make a brighter future!